Category: Managing Employees
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Four Ways to Encourage Innovation in Customer Service
When business people speak of innovation, the focus is usually on a pioneering product or state-of-the-art service that will “revolutionize the industry.” But innovation can apply to any aspect of your company — including customer service. Many business owners perceive customer service as a fairly cut-and-dried affair. Customers call, you answer their questions or solve…
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Three Ways to Supercharge Your Supervisors
The attitudes and behaviors of your people managers play a critical role in your company’s success. When your managers are putting forth their best effort, you are more likely, in turn, to get the best performances out of the rest of your employees. Here are three ways to supercharge your supervisors. Transform them into teachers…